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Address: Nettax LLP
E 203, 2nd Floor, Sumel 7, Odhav, Ahmedabad 380023
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Mail us:
info@epasstoken.in
- Become a Partner
Shipping Overview
This Shipping Policy applies to all orders placed on epasstoken.in for Digital Signature USB Tokens and related services.
We currently ship only within India. Tracking details are shared via SMS and email after dispatch.
Order Processing
Confirmed orders are processed within 24 to 48 hours on business days (Monday to Saturday, excluding public holidays).
- Orders are processed only after successful payment confirmation and order verification.
- Address or phone verification may be required before dispatch.
Delivery Time (India)
Standard delivery timeline is 3 to 7 business days, depending on pincode serviceability and courier operations.
- Remote locations may require additional transit time.
- Unexpected delays due to weather, operational restrictions, or regional disruptions are outside our direct control.
Delivery timelines are estimates and may vary depending on courier and location.
Courier Partners
We ship using reliable courier partners such as Delhivery and India Post depending on service availability.
Shipping Charges
Shipping charges are displayed at checkout before payment and may vary based on order value and delivery location.
Tracking and Delivery Updates
Once dispatched, tracking details are shared via SMS or email so you can monitor shipment status in real time.
- Please ensure your mobile number and email address are accurate at checkout.
- If tracking does not update within 24 hours of dispatch, contact support for assistance.
For returns, please read our Return & Refund Policy.
Damaged or Missing Shipment
If the parcel is visibly damaged at delivery, refuse acceptance where possible and contact us immediately with order details and package photos. We will coordinate replacement support after verification.
Customer Support
For shipping help, call 1800-890-4841 or email support@epasstoken.in.
